Privacy Notice

Responsible

Otto Bock HealthCare LP, 11809 Domain Drive Unit 400, Austin, TX 78758

Data Protection Officer

North America Data Privacy Coordinator: Amanda Finney

You may reach the North America Data Privacy Coordinator in the following manners:

• E-mailing NAPrivacy@ottobock.com

• Toll-free phone:

  • English speaking USA: 855-222-4549

  • Spanish speaking USA: 800-216-1288

  • French speaking Canada: 855-725-0002

• Sending a letter to the following address:

Ottobock
Attention: North America Data Privacy Coordinator
11809 Domain Drive Unit 400
Austin, TX 78758

You may reach the Global Data Privacy Office confidentially via the contact form.

Secure provision of the Ottobock Website

When you visit our website, the web server temporarily collects the following information and stores such information in server log files:

• Browser type and version,

• Operating system used,

• Referrer URL,

• Browser string

• Hostname of the accessing computer,

• Time of the server request, and

• IP address.

Purposes:

Ottobock's interest is the secure and functional operation of the website. The logged data is used for the purpose of data security, such as to defend against attempts of attack on our web servers. We reserve the right to carry out statistical evaluation of anonymous data records.

Legal basis:

We have a legitimate interest in ensuring data security and trouble-free operation.

Storage periods or criteria for determination:

The data will be deleted after 180 days.

Trial Request Forms

Ottobock provides users with the opportunity to trial select prosthetic and orthotic devices. Online trial request forms allow you to send us information about your requirements in order for us to determine whether or not a trial will be possible for the product requested.

When you submit a Trial Request Form, we process the following data to determine your eligibility:

• Contact information

  • Name

  • Email

  • Phone Number

  • Address

  • Language

• Information about your current healthcare situation such as:

  • Whether or not you are currently working with an O&P Clinician, and if so, their contact information

  • Who your insurance provider is

  • Weight range

  • Amputation level

  • Description of current mobility level

  • Description of your current device(s), suspension, and socket

  • Your primary diagnosis

  • Affected side

  • Description of your average walking speed

  • Product interest

Mandatory data, which are absolutely necessary to answer your request, are required before the form can be submitted.

Purposes:

In general, we collect and process your data to enable us to respond to your trial request and to adhere to our quality standards (i.e., we collect this data to determine which Ottobock product or service is a good fit for you). Our determination takes into consideration insurance coverage and minimum physical requirements needed for the product or service you request from us. We may also get in touch with the Prosthetist or Orthotist submitted on the form in order to discuss and coordinate the trial request.

Legal basis:

By filling out the trial request form, you consent to Ottobock saving and using your personal and medical data. You also consent to Ottobock using this information to contact your Prosthetist and/or Orthotist and sharing this information with your Prosthetist and/or Orthotist.

By requesting a product trial, you have demonstrated an interest in such products and services. Thus, Ottobock handles your data to respond to your request to trial our products. The use of your data (e.g., health data) is necessary for Ottobock to determine whether a trial of our product is appropriate for you.

Storage periods or criteria for determination

If you submit a trial request, we shall process your data for the duration of the handling of your request and, if applicable for the duration of the trial. Upon termination of the trial, your data will be kept for a maximum of eighteen (18) months as long as there are no other legal provisions on storage periods Ottobock is subject to.

Online Contact Form/ Friends of Ottobock Form

You can ask questions or share your story with us through various contact channels on our website.

In case you contact us, we process the following categories of data, for example:

• Contact information

  • First name, last name

  • Address (private, practice or business address, customer number)

  • Email address

  • Phone

• Topic-specific information

  • Medical field

  • Your relationship to Ottobock (e.g., interested party, user, medical supply store, etc.)

  • Content you wish to share with us (e.g., photos and videos)

• Content of your inquiry

  • Inquiry specific information

Purposes:

Ensuring that your inquiry is processed quickly in accordance with Ottobock's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.

Legal basis:

You provide your consent for data processing when you fill out the contact us form or friends of Ottobock form.

Storage periods or criteria for determination:

In case you send us a contact request, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.

Veterans Resource Page

If you want to share your experience with Ottobock prosthetics, orthotics or other devices as a veteran with limb loss or limb difference, we process the following information:

• Contact information

  • Name*

  • Email*

  • A description of yourself or feedback*

  • Type of amputation/disability

  • Branch of military

  • Photos

Mandatory data in contact forms, which are absolutely necessary to answer your request, are marked with an asterisk *.

Purposes:

Ensuring that your inquiry is processed quickly in accordance with Ottobock's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.

Legal basis:

You provide your consent for data processing when you share your story through the veterans resource page.

Storage periods or criteria for determination:

In case you share your story with us, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.

I am a Mountain Campaign

If you want to share your experience with Ottobock, we process the following information:

• Contact information

  • Name*

  • Email*

  • Your #IAmAMountain story*

  • Address*

Mandatory data in contact forms, which are absolutely necessary to answer your request, are marked with an asterisk *.

Purposes:

Ensuring that your inquiry is processed quickly in accordance with Ottobock's quality standards. This includes record, allocation and processing of the inquiry by the relevant company departments.

Legal basis:

You provide your consent for data processing when you share your story through the I am a Mountain campaign.

Storage periods or criteria for determination:

In case you share your story with us, we will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.

We require the completion of a Media Consent & Release form in order to create or receive photos and videos of you. We collect the following information in our Media Consent & Release:

• Name of individual or guardian/authorized representative*

• Address

• Phone

• Email

Mandatory data in contact forms, which are absolutely necessary to answer your request, are marked with an asterisk *.

Purposes:

The purpose of the Media Consent & Release is to ensure we have your permission to take or use photos and videos of you.

Legal basis:

By filling out the Media Consent & Release, you consent to Ottobock taking and using your photos and videos saving or using the photos and videos you provide to us.

Storage periods or criteria for determination:

We will store this data for the duration of processing your request. Further storage may be necessary, depending on separate storage obligations with regard to your query.

Product Trial, Education Event, Cooperative Care Event

Our Professional Clinical Services team may receive personal information during a product trial, education event or cooperative care event, such as:

• Contact Information

  • Name

  • Sex

  • Gender

  • Date of birth

  • Age

  • Emergency contact person

  • Emergency contact phone number

  • Patient identification number

  • Occupation

• Clinical Information

  • Diagnosis

  • Body weight

  • Amputation details

  • Limb and body measurements

  • Mobility grade

  • Patient’s activities of daily living

  • Sports participation

  • Use of existing device and any assistive device

  • Use of colostomy bag

  • Whether the patient has any other limitations that could impact fitting

  • Whether the patient is suffering any illnesses

  • Whether the patient participates in physical therapy

  • Whether the patient was injured at work

  • Patient allergies

  • Photos of patient’s residual limb and previous devices

  • X-rays

  • Videos

  • Doctor’s reports

  • Medical insurance

  • Thomas Test Measurements

  • Alignment

  • Deformities

• Clinician Information

  • Customer name

  • Customer address

  • Company name

  • Company email

  • Company phone

  • Company fax

  • Profession

  • Certification Number

  • State License Number

  • Credentials

  • NPI

Purposes:

We receive this information to facilitate either a patient product trial, clinician education event, or a cooperative care fitting.

Legal basis:

We have a legitimate interest in processing this data to provide Professional Clinical Services.

Storage periods or criteria for determination:

We will store this data for the duration of providing the Professional Clinical Services. Further storage may be necessary, depending on separate storage obligations with regard to your query.

Ottobock may share your information with its subsidiaries and affiliates.

We do not sell your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. If Ottobock sells all or part of one of its product lines or divisions, your information may be transferred to the buyer.

We may also disclose your personal information to our financial, insurance, legal, accounting and other advisors that provide professional services to us. We may disclosure your personal information in the event that we are (i) subject to negotiations for the sale of our business or part thereof to a third party, (ii) are sold to a third party or (iii) undergo a re-organization. We may also need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process or for the purpose of analyzing any proposed sale or re-organization. In addition, we may transfer your personal information to a third party, such as a re-organized entity or third-party purchaser, or an acquirer or licensee of an existing marketed product or investigational unapproved compound or asset, to be used for the same purposes as set forth in this Privacy Notice.

There may be times when Ottobock may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. Ottobock may also disclose your personal information to third parties when needed to: enforce this Privacy Notice and the other rules about your use of this website; protect the rights or property of our customers, the public, Ottobock or others, and to exercise, establish or defend Ottobock’s legal rights; protect someone's health, safety or welfare; comply with laws, regulations, court orders or other legal processes.

To data processors – companies and service providers that Ottobock commissions with the processing of data within the legally stipulated framework. In this case Ottobock remains responsible for the protection of your data. Our data processors are carefully selected, are bound by our instructions and are regularly checked by us. We only commission processors who offer sufficient guarantees that suitable technical and organizational measures are taken in such a way, that processing is carried out in accordance with the requirements of present data protection regulation and guaranteeing the protection of your rights.

To private entities that provide services for you on their own responsibility or in connection with an Ottobock contract. This is the case, if you commission services from private agencies, if you agree to such integrated services or if we integrate private agencies due to legal permission. If, in the course of processing, we nevertheless disclose your data to third parties, transfer it to them or otherwise grant them access to that data, this will also be done exclusively on the basis of one of the legal bases mentioned.

To government agencies to which we transfer certain data due to legal obligations.

Information on the use of cookies and other technologies

To ensure that our website works securely and properly and to offer you relevant products and services, we and our service providers use cookies and other technologies on our websites. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, or other settings so you do not have to set them up every time you visit, and we may use cookies to serve you relevant advertising tailored to your interests. Some of the cookies we use are associated with your Ottobock account (including personal information about you, such as the email address you gave us), and other cookies are not.

We may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of Ottobock services and report on activities and trends. This service may also collect information regarding the use of other websites, Mobile Apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. Certain Services may have additional cookies and we will provide you with additional information in the specific terms, privacy notices and/or consent forms for those services.

Hyperlinks to third party websites

This website may contain links to other Ottobock or non-Ottobock websites. The links are provided to you for your convenience, but Ottobock does not review, control, or monitor the privacy practices of websites operated by others. This Privacy Notice does not apply to other websites, including other Ottobock websites not operated by our North American region. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. We recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

• Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is disclosed, and with whom your personal information was shared

• Access a copy of the personal information we retain about you

• Request deletion of your personal information

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

If you have an account with Ottobock, we reserve the right to collect, retain, and use your personal information in accordance with the terms of the relationships until such time as the relationship is terminated or expired.

We will not restrict or deny you access to our website because of choices and requests you make in connection with your personal information.

You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the “Data Protection Officer" section.

We may transfer your data to entities whose registered office is located outside the USA and Canada. In doing so, we will ensure prior to the transfer, that apart from exceptional cases permitted by law and where an adequate level of data protection exists at the recipient's end. Information on suitable safeguards may be obtained from Ottobock’s Global Data Privacy Officer.

We will revise this privacy notice whenever changes are made to this website or other reasons that require it. You will always find the current version on this website.

State of declaration: July 1, 2023